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FAQIf you are not able to find an answer to your question amongst the following answers then visit the Helpdesk. Type in your question, send it to us and we will get back to you shortly with an answer. Why are there three different tabs in the Bingo Lobby; All Rooms, Network Rooms & Local Rooms?There are three tabs in the 'Bingo Lobby' All Rooms, Local Rooms and Network Rooms. All Rooms will show you all the Bingo rooms ,which are open across the whole network. Local Rooms feature the Local rooms for Bingo.com and the Network Rooms feature all the rooms available on the Virtue Fusion network, please click here to read more about our network rooms. How do I enter a Bingo Room?To enter one of the Bingo rooms and start playing, all you need to do is go to the 'Bingo' tab and directly in front of you is the 'Bingo Lobby'. Click on the green ‘Play Now’ button on the right hand side and this will open the Bingo Client, where you can start playing direct. When in the Bingo, you have the option to add up to 4 different rooms at one time, purchase tickets in advance and play our popular slots or Scratch Cards. In the top right hand corner your ‘Wallet’ balance is shown along with your ‘Bingo Bonus’ and ‘Games Bonus’ (To be used on the slots and scratch cards in the bingo) amounts. Next to the balance are three wheels, click here to check your game history and amend account details; such sound, graphics or game options. Can I transfer Bonus money from bonus balance to main wallet or between bonus accounts?You cannot transfer bonus money between accounts. The Bingo Bonus can only be used in the Bingo and the Casino/Slot bonus can only be used on specific slots in the Casino/Slot lobbies (Except Retro Slots). Why do I need to send documentation when withdrawing funds or speaking with customer service?In order to protect your privacy and to ensure we are speaking with the correct player, our Customer Support team would need the following forms of identification:- • Government approved ID - E.g. Passport, Drivers Licence or National ID Card • Copy of a Bank Statement or a screen shot of your Internet banking site showing proof of address, full name and account number. (Please ensure you black out your credit/debit card number and total account balance.) If you not have a scanner available to use, simply take a photo with your phone or camera and email the documentation. Please click here for more details on Bingo.com security. How do I deactivate my CC?If you wish to deactivate your current Credit Card details on your account, please contact Customer Support to advise that you wish to deactivate your current credit/debit card details– Please note you can only register up to 3 cards at one time. How long does it take for my money to reach my account when I withdraw?This is dependent on your selected withdrawal method, please see below for the details of each method:-
How do I withdraw money from my account?Winnings on your account MasterCard, Maestro and Visa Electron Why do I get an error message when I’m trying to deposit?There could be a number of reasons why you received an error when trying to make a deposit. It could be a time out issue, where it may have taken a little bit of time to fill in the details, a potential problem with the deposit method or simply a browser Issue. Please take a screen shot of your error or make a note as to what it said and contact our customer support team where they can assist you with your query. (Please note when depositing with a Credit/Debit card only cards with a Card Security Code (CSC) will be accepted and the credit/debit card must be must be issued in the same country as where you have registered your Bingo.com account in. Please also check with your bank that they allow gambling transactions on your account) How do I raise my deposit limit?If you would like to raise your limit, go to 'My Account' and select 'My Wallet'. Under 'Limits' you can set your deposit limit for a specific number of days and this can be amended at any time. How do I deposit money into my account?Make a deposit
Why can’t I see my Bingo Bonus in my main wallet?The Bingo Bonus will now appear in the Bingo Client. The Casino/Slot Bonus will still continue to appear in the main ‘My Wallet’. Why can’t I use my bonus?Please note you cannot utilize your Bingo Bonus if you have real money on your account. Once your real money has been used, then you will be able to use your Bonus Money. Please click here if you are confused about bonuses or contact our customer support team for assistance. Why haven’t I received the welcome bonus for bingo or casino?In order to receive the Bingo or Casino Welcome bonus, you will need to have met the following requirements of each bonus:- Bingo Welcome Bonus: - You need to play for a minimum of £10 on any of our Bingo Games and then your account will be automatically credited with a £25 bonus! (Please note this is relevant to your specific currency, if your selected currency is not GBP) Click here for more details on the Bingo Bonus. Casino Welcome Bonus: - You will be rewarded a £10 bonus, for every £300 you wager up to a total of 10 times (£3000), giving you a total Welcome Bonus of £100*. (Please note this is relevant to your specific currency if your selected currency is not GBP) Click here for more details on the Casino Welcome Bonus. *Please note also that some players will receive a Loyalty Bonus each month, the bonus is dependent on the amount each player has wagered for and can vary from player to player. Is it safe to play?Absolutely! Your online security is our highest priority and we invest in the latest technology to guarantee that you will always play in a safe and secure environment. Our company policy also stipulates that all your personal details will NOT be shared or sold to third parties. How do I refer a friend?Click on the button Invite a friend in the right column at the bottom of the page . Fill in your friends details with a short message send by clicking on the Invite button. How do I set my personal preferences?Click on the tab marked My Account and choose Edit my profile. Then choose what settings you would like to change. How do I register?To register click the Join button and follow the instructions. You will need to provide us with information about yourself. Please note that our privacy policy stipulates that we will not sell, rent, distribute, or share your personal information in any way. Information includes: * Your name * Your mailing address * Your email address * Your alias (nickname), the name seen by other Bingo.com players * Your password Once registered remember your alias and password, which you will need to log in to the site. This information should only be known to you. Terms and Conditions Prior to playing at Bingo.com, we require that you read, understand, and agree to the terms and conditions. Why won’t the Bingo Room open?There could be several reasons why you might be having problems opening the Bingo. Please find below a few things you could try to resolve any issues you might be having:- • You may need to disable your Pop up blocker and you do that by pressing Tools in your internet
How do I withdraw money from my account?Winnings on your account All your winnings are automatically saved in your Bingo.com Account and you can request a withdrawal to be made at any time. For security reasons we only pay out winnings to the account or payment solution that was originally used to fund your Bingo account. In order to request a withdrawal, log into your account and click the Withdraw money button and follow the instructions. MasterCard MasterCard is the only exception since it doesn’t allow withdrawals to be paid into an account. In which case you simply specify an alternative account into which your winnings will be deposited. Change account If you wish to change payment solution or account you need to consume and request a withdrawal of your winnings to your old account first. Then you can change into a new one. To request a withdrawal, please click on Cashout and follow the instructions. Print out We recommend that you print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions at a later time. Do I need to claim a Bingo win manually?No, that will not be necessary. We will automatically update your account with your winnings. How do I chat?When you have selected a Bingo Game you would like to play, the Bingo will open with a new window with the Bingo Tickets visible and a chat window. To participate in the chat just start typing in the box located at the bottom of the chat window. If you would like to learn about our chat games and chat moderators, please click here. What happens when I win?All winnings are deposited directly to the winner's account. Winnings, which have been won by more than one player will be shared evenly and distributed to each of the winners’ accounts. How do I win?Winning When a called number corresponds to a number on your ticket it will be dabbed. If you are the first to have your numbers in one row dabbed, you will win one line. If you then are the first to have the numbers of two rows dabbed, then you will win the two lines prize. The fullhouse will be won by the person or persons who are the first to have all the numbers on their ticket dabbed. If several players win on the same call the winnings will be shared between them. Jackpot If you manage a fullhouse within a specified number of calls (will vary between games) you will win the Jackpot! Click here for more details on How To Play Bingo? Do I need to dab the numbers manually?No, we will automatically dabb the numbers for you unless you would rather do it yourself. If you happen to forget to dabb the numbers, don’t worry, we keep a record so you will always be credited any prizes you may have won. How much do the tickets cost?A ticket will cost between £0.10 and £1 depending on what room and time you play. What is a ticket/strip?To play bingo you need to buy a ticket. For Variant Bingo the ticket consists of 75 numbers in a box separate by 5 x 5 numbered squares. If you choose to play Classic Bingo the ticket will consist of 25 numbers in a box separate by 5x5 numbered squares. In 90 Ball Bingo the ticket consists of 3 rows and 9 columns. Each row contains 5 numbered squares and 4 blank squares. A strip consists of six tickets. Please click here for more details on which rooms are Variant Bingo, Classic or 90 Ball Bingo. How do I play?You will find information on how to play each product, by clicking on the "How to play" tab which is listed under each of the game tabs - 'Bingo', 'Casino', 'Slots' and 'Scratch Cards'. How do I deposit money into my account?Make a deposit Once you have registered successfully you will need to fund your account. This can be done by clicking the "Deposit" button in the member's box at your right and following the instructions. Payment options The payment options vary depending on what country you are based in. They include credit and debit cards, e-wallets such as Neteller, ClickandBuy and Moneybookers and bank wire. You will find further payment options on the deposit page. Please note if you make a deposit with a VISA card, you will later be able to withdraw your winnings back to that same card, this does not apply with other accepted credit/debit cards. Once you have funded your account, please select one of our many games and start playing. Good luck in the games! |
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Play online bingo at Bingo.com and have a blast. Players come from around the world for our great selection of free bingo games, huge bingo jackpots, and fantastic community. Bingo.com has been online for over 10 years and is a name you can trust in Internet bingo. Join today and begin your adventure at Bingo.com!
Bingo.com™ is a registered trademark. All rights reserved. E-mail info@bingostaff.com; online.bingo.com
The site is operated by Unibet (International) ltd whose registered office is "Fawwara Bldgs", Msida Road, Gzira GZR 1402, Malta; Phone +356 2133 3532; Fax +356 2133 3577;
The “License” is provided by the Lotteries and Gaming Authority (“LGA”). This public regulatory body is responsible for the governance of all forms of gaming based in Malta. Find out more about the LGA at www.lga.org.mt The official number and date of issues of the licenses, LGA/CL1/106/2000 Effective date 1st December 2005, LGA/CL3/414/2007 Effective date 4th June 2009, LGA/CL1/487/2008 Effective date 4th June 2009.